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Contractor support portal
Voltalia South Africa: Support for service providers
Your single point of information on Voltalia contractor approval in South Africa, for the companies and workers who provide services to Voltalia as part of the GEDOC document management service. AISP handles document validation and technical support on the platform, so you can work without delays.
For questions, technical support or document issues, contact us before making any new submissions.
Client platform
Submit and track your documentation on the platform
AISP technical support
Working days, 9:00 to 13:00 and 14:00 to 18:00
What do you need to do?
Submit documents
Upload and update the documents for your company, workers and equipment.
Rate the service
Complete the GEDOC service evaluation questionnaire. Your feedback helps us improve.
Report an incident
Report suspicious activity or a security flaw on the document management platform.
How it works
Voltalia contractor approval in South Africa: Four steps to authorisation
1
Access the platform
Log in to the document management platform specified by the client, using your company’s login.
2
Submit the documentation
Upload the documents requested for the company, each worker and each piece of equipment.
3
Validation by AISP
The team reviews each document against the requirements and gives the reason for any rejection.
4
Keep it up to date
Track the validation status and renew documents before they expire, to ensure traceability in audits.
Submission difficulties
Two levels of support, depending on your needs
Included
Technical support for contractors
- Access to the document management platform
- Explanation of the process and the requirements
- Guidance in case of difficulties or rejections
Resolves issues quickly, without involving the client’s internal teams.
GEDOC Flow service
AISP handles your documentation across several platforms
- Document review against the requirements
- Uploading to the platforms your clients require
- Consistent information across all your clients
- Fewer rejections, less duplicated work and fewer delays on site
GEDOC support model
The technical layer between client requirements and work on the ground
Risk-based validation
Documents are reviewed against technical, legal and contractual criteria, in line with the requirements of the operation.
Fewer rejections and less rework
Prior validation and technical follow-up prevent unnecessary rejections and delays in getting on site.
Direct support for contractors
When there are difficulties submitting documents or making them compliant, AISP provides specialist technical support.
AISP does not develop platforms: it specialises in managing, validating and running document processes in energy, industry and multi-contractor operations, based on compliance, operational efficiency and alignment between requirements and reality on the ground.
Frequently asked questions
A document was rejected. What should I do?
Read the reason given on the platform, correct the document and submit it again. If in doubt, contact technical support before resubmitting.
Where can I see the documents I am asked for?
On the client platform, under each company, worker or piece of equipment. The requirements in force are those shown on the platform.
I work for several clients with different platforms. Can you help?
Yes. With the GEDOC Flow service, AISP reviews your documentation once and uploads it to the platforms each client requires.
How do I report a security problem on the platform?
Use the incident report form on this page. Describe what happened, when, and which users or data may be involved.
Mission
To support organisations with demanding operations in maintaining continuous, reliable and auditable document control, reducing operational, legal and financial risk day to day. We work to ensure that people, companies, machinery and equipment only operate when they are compliant, with clear, traceable processes integrated into operational reality.