Administration and specialist support
Administration of HSE and document management platforms after go-live
We take on the ongoing functional administration of our clients’ digital platforms, from our centre in Ílhavo. Users, projects, requirements and workflows keep pace with the organisation, every day.
Illustration. Requests and statuses are generic examples.
The problem
Why platforms stop keeping up with the organisation
Go-live is not the end of the project. New users, projects and requirements appear, and the configuration has to keep up.
The platform stopped at go-live
The initial configuration was done well. Then new clients, contractors, regions and requirements were never reflected.
Requests without an owner
Questions, adjustments and incidents arrive by email to several people. Nobody knows what is pending.
Configuring without understanding the process
Rushed changes fix one case and create others. The impact on the process is never validated.
Distance from the vendor
The internal team can’t tell a configuration issue from a technical change. Requests to the vendor arrive incomplete.
The AISP solution
Technology evolves. The organisation evolves. The platform keeps up with both.
We administer the solution, support the teams and make the platform evolve. We don’t just implement platforms: we make sure they work.
How it works
From request to validated change
Every request follows the same path. First we understand the need; only then do we configure.
Request
The client, an administrator or a user logs the need: question, adjustment, change or incident.
Classification
We distinguish between usage questions, configuration issues, change requests and technical incidents.
Process analysis
Before configuring, we understand the need and its impact on the client’s process.
Configuration or escalation
We solve it on the platform or structure the change request for the vendor or the development team.
Validation
We confirm with the client that the change meets the need. We check it doesn’t affect other processes.
Communication and training
We inform the users affected. When needed, we run a session on the change.
What's included
End to end functional administration
What changes in the organisation has to change on the platform. We handle that translation, every day.
Bank of hours.
Ongoing support.
Dedicated resource.
Users and permissions
Creating, changing and deactivating access, by profile.
Projects and structures
Setting up new projects and their structures.
Document and HSE requirements
Changes to the requirements for companies and workers.
Workflows, forms and fields
Creating and evolving workflows.
Notifications and dashboards
Alerts, indicators and reports tailored to the operation.
Integration support
Coordination with the client’s other systems and with the vendor.
Data protection
We administer the platform. The data stays where it is.
Information remains on the digital platforms the client subscribes to, in the data centres where the technology partners run them. AISP does not host documents on its own systems: it only accesses what each administration task requires. That access is personal data processing, carried out under the terms agreed with each client and the GDPR.
- ✓Access only to the information each task requires
- ✓No documents stored on AISP systems
- ✓Changes validated with the client before and after they are applied
- ✓Team based in Portugal, at the AISP centre in Ílhavo
Related services
A service connected to the whole operation
Administration keeps the implementation alive after go-live.
Technical support
Answers to users’ questions and incidents, with free training included.
Multi-platform document management
Day-to-day document operation, combined with administration.
Frequently asked questions
What our clients ask
Can’t find the answer? Talk to us and we’ll show you the process applied to your operation.
What is functional platform administration?
It is the day-to-day management of the configuration: users, permissions, projects, requirements, workflows, forms and notifications. The aim is for the platform to reflect the real process.
What's the difference between administration and technical support?
Technical support answers users' questions and incidents. Administration keeps the configuration aligned with the organisation; the two services complement each other.
What if the change requires development?
We structure the change request and coordinate with the vendor or the development team. This is what we do, for example, with Glartek, our most recent technology partnership.
What service models are available?
Ad hoc support, bank of hours, ongoing support or a dedicated resource. In every case, the client subscribes only to the hours they need per day.
Can AISP also handle the document operation?
Yes. Administration can be combined with document review, management of outstanding items, contractor support and reporting. That way, whoever configures the platform knows how it is used every day.
Where is the team?
We administer the platforms from Portugal, at our centre in Ílhavo. Our clients can be anywhere in the world and in any sector.
Is your platform still keeping up with your organisation?
Show us the platform, the processes and the volume of requests. We’ll propose the right level of administration and support for your operation.