Implementing a document management platform is only the beginning.
However, the real test comes afterwards, with ongoing technical support.
Whenever new requirements, users, contractors, process changes, rejected documents, operational questions or adaptation needs arise, the platform needs follow-up.
Without ongoing technical support, operations tend to create workarounds:
• requests by email;
• parallel files;
• informal validations;
• duplicated information;
• missed updates;
• loss of traceability.
At AISP-GEDOC, we support companies not only with implementation but also with the administration, configuration and ongoing monitoring of document platforms.
Because a well-implemented platform also needs to stay well operated.
See also: Challenges in implementing a document management platform and The most common mistakes when implementing document management platforms.
Finally, for international management standards, visit ISO.