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Contractor support portal
Tétris Portugal: Support for service providers
Your single point of information on Tétris Portugal contractor approval, especially for the companies and workers who provide services to Tétris Portugal under the GEDOC document management service. AISP handles document validation and technical support on the platform, so you can work without delays.
For questions, technical support or document issues, contact us before making any new submissions.
Client platform
Submit your documentation and then track it on the platform
AISP technical support
Working days, 9:00 to 13:00 and 14:00 to 18:00
What do you need to do?
Submit documents
Upload your company, worker and equipment documents, and also keep them up to date.
Rate the service
Complete the GEDOC service evaluation questionnaire, because your feedback helps us improve.
Report an incident
Let us know as soon as you notice suspicious activity or a security flaw on the document management platform.
How it works
Tétris Portugal contractor approval: Four steps to authorisation
1
Access the platform
To begin with, log in to the document management platform specified by the client, using your company’s login.
2
Submit the documentation
Then upload the documents requested for the company, each worker and each piece of equipment.
3
Validation by AISP
After that, the team reviews each document against the requirements and gives the reason for any rejection.
4
Keep it up to date
Track the validation status and renew documents before they expire, to ensure traceability in audits.
Submission difficulties
Two levels of support, depending on your needs
Included
Technical support for contractors
- Access to the document management platform
- Explanation of the process and the requirements
- Guidance in case of difficulties or rejections
As a result, we solve issues quickly, without involving the client’s internal teams.
GEDOC Flow service
AISP handles your documentation across several platforms
- Document review against the requirements
- Uploading to the platforms your clients require
- Consistent information across all your clients
- As a result, fewer rejections, less duplicated work and fewer delays on site
GEDOC support model
The technical layer between client requirements and work on the ground
Risk-based validation
We review documents against technical, legal and contractual criteria, so that they meet the requirements of the operation.
Fewer rejections and less rework
Thanks to prior validation and technical follow-up, you also avoid unnecessary rejections and delays in getting on site.
Direct support for contractors
When there are difficulties submitting documents or making them compliant, AISP provides specialist technical support.
Rather than developing platforms, AISP specialises in managing, validating and running document processes in energy, industry and multi-contractor operations, based on compliance, operational efficiency and alignment between requirements and reality on the ground.
Frequently asked questions
A document was rejected. What should I do?
Read the reason given on the platform, correct the document and then submit it again. If in doubt, contact technical support before resubmitting.
Where can I see the documents I need to provide?
On the client platform, specifically under each company, worker or piece of equipment. In any case, the requirements in force are those shown on the platform.
I work for several clients with different platforms. Can you help?
Yes. With the GEDOC Flow service, AISP reviews your documentation once and then uploads it to the platforms each client requires.
How do I report a security problem on the platform?
In that case, use the incident report form on this page. Describe what happened, when, and which users or data may be involved.
Mission
To support organisations with demanding operations in maintaining continuous, reliable and auditable document control, and thus reduce operational, legal and financial risk day to day. We work to ensure that people, companies, machinery and equipment only operate when they are compliant, with clear, traceable processes integrated into operational reality.