SaaS platform backups: 12 questions to ask your provider
Being in the cloud does not guarantee a backup. Find out what to ask your provider before you trust critical data to a SaaS platform.
GEDOC
03/08/2026
Knowledge · Business continuity
Backups in document management
Document backups let you recover documents, records and history after a technical failure, human error or a ransomware attack. However, having copies is not enough: you need to test them and know how long recovery takes.
In brief
Essential good practice for document backups
Losing documentation means losing proof of compliance. As a result, backup stops being a technical task and becomes a guarantee of continuity.
01
Multiple copies
Several copies, on different media and in different locations, with at least one off site.
02
Immutability
At least one copy that nobody can alter or delete for a defined period.
03
Restore tests
Regular, documented restores. This is the only way to confirm that the backup works.
04
Clear responsibilities
With SaaS, know what falls to the provider and what falls to your organisation. Being in the cloud does not guarantee a backup.
Knowledge
Articles on backups
The 3-2-1-1-0 rule, immutability, restore tests and backups on SaaS platforms.
The 3-2-1-1-0 backup rule: How it evolved to protect data in real-world scenarios
Find out how the 3-2-1-1-0 backup rule responds to ransomware, human error and legal requirements with a testable approach.
GEDOC
29/04/2026
Business backups: Why automation is no longer optional
Find out why automating business backups is no longer optional and has become a strategic necessity.
GEDOC
01/04/2026
Proof of Restore: The test that separates useless backups from real continuity
Find out why recovery validation (Proof of Restore) is the test that separates useless backups from real continuity.
GEDOC
11/03/2026
Ransomware and backups: How to make sure recovery is really possible
Find out how protected copies, recovery tests and redundancy make sure you can recover your data after a ransomware attack.
GEDOC
25/02/2026
Backup restore tests: The guarantee of business continuity
Find out why regular backup restore tests are essential to make sure you can actually recover critical data.
GEDOC
07/01/2026
How AISP helps
Who stores the data and who manages the documentation
AISP does not store documentation: the data stays in the data centres where the technology partners run the platforms. Our role is to keep the documentation on the platform complete, valid and traceable.
Frequently asked questions
Frequently asked questions
Does AISP back up our documents?
AISP does not store documentation or information. The data stays in the data centres where the technology partners run the platforms, so you should confirm the backup policy with that provider.
What should you ask your SaaS provider about backups?
How often it copies the data, where it keeps the copies, whether any of them is immutable and when it last tested a restore. Also ask how long recovery takes.
Why is having copies not enough?
A backup you have never restored is just an assumption. Only regular, documented restore tests prove that recovery is possible.
Do you know how long it would take to recover your documentation?
Show us how you organise your document management today. We will show you how AISP keeps it running.